The Orchards Group, builder of active adult communities in North Atlanta, is ending the year with positive ratings from its customers. Because the builder takes customer service very seriously, receiving a 99.5 percent customer satisfaction rating from GuildQuality was a huge honor. GuildQuality is an independent third-party company that surveys the customers of its 500+ builder member network. The Orchards Group’s ratings are based on interviews conducted with homeowners who purchased a home in the last year. Besides this honor, the builder has received great feedback during informal discussions with homeowners.
Gisele Warner, a retiree who purchased a home this spring in The Orchards of Brannon Oak Farm, is one such homeowner. Warner moved here from Florida after the passing of her husband to be closer to her grandchildren. She was looking to downsize to a new home in an active adult community. She was shown The Orchards of Brannon Oak Farm by her real estate agent and fell in love with the community.
Warner purchased a two bedroom home with a den that she turned into her grandchildren’s play room. “This was the perfect home for me,” said Warner. “The location, the community, the house itself – everything is just perfect. And the staff at The Orchards Group was very cooperative, very nice. I am incredibly happy with the entire process.”
Nearly eight months after moving in, Warner is still pleased with her experience with The Orchards Group. “The homes and landscaping are kept up beautifully, and any warranty issues that have come up have been addressed promptly and appropriately.”
She is so pleased, in fact, that she has recommended the community to her brother-in-law, who has visited from out of state. He is now considering purchasing a home in the community.
The Orchards Group is the developer of three Atlanta active adult communities including The Orchards of Habersham Grove and The Orchards of Brannon Oak Farm in Forsyth County, and The Orchards of East Cherokee in Cherokee County.